在 心礼出品, we are committed to providing high-quality products and ensuring your satisfaction. However, if you encounter any issues with your order, here is how we handle damaged or incorrect items:
Damaged or Incorrect Items:
- If you receive a damaged or incorrect product, please contact us within 24 hours of receiving your order. We will assist you in resolving the issue as quickly as possible.
- To help us assess the situation, please provide clear photos of the damaged/incorrect item and packaging.
Return Process:
- If we determine that the product is damaged or incorrect, we will request that you return the item to us.
- Return Shipping: The cost of return delivery will be borne by the customer.
- Once we receive the returned item, we will inspect it and arrange for a replacement to be sent to you at no additional cost.
- Replacement Delivery: The delivery fees for the replacement will be covered by us.
Non-returnable Items:
Please note that customized or personalized gifts are non-returnable unless they are defective or damaged.
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